Policies

MidTenn Alarms Privacy Policy

Our Privacy Code

At MidTenn Alarms, we are committed to protecting your privacy. We respect your privacy and want you to be assured that we will only collect, use and disclose your personal information for identified business purposes and reasons that you contract us for.

We want you to know why we ask for your personal information, how we use your personal information in establishing and maintaining our service to you, how we keep your personal information confidential, and how you can inquire about the personal information we hold about you.

What Is Personal Information

The term “personal information” refers to information that specifically identifies you as an individual and is provided to or collected by us. It includes information that you provide or that we collect from other sources with your permission, for example: your name and address, telephone numbers, home conditions, gender and marital status, family composition, banking or credit card records, payment history and credit references.

We Collect, Use and Disclose Your Personal Information to:

  • Understand your security needs
  • Determine the suitability of product and services for you
  • To keep you updated of any new products and services we offer
  • Verify your identity
    – In setting up an alarm response action plan including your pass codes
    – In validating or canceling an alarm
    – In response to any queries you may have regarding your account
  • Dispatch the appropriate authorities in case of a validated alarm
  • Process payment for services provided as per your instructions
  • Service your security system as needed

Your consent for us to collect, use and disclose your personal information for any of these “Identified Purposes” is implied when you provide us with your personal information or give us the permission to collect the information from third parties.

In general you can choose not to provide us with some or all of your personal information as long as the lack of information does not result in our inability to fulfill your contract with us.

How Do We Collect Your Personal Information

We may collect your personal information directly from you or from third parties with your authorization:

  • Through your contacts with our employees including our sales consultants, service technicians, customer care representatives and monitoring station operators
  • Through your visits to our website www.midtenncompanies.com. In general, you can visit our web site to access information while choosing to remain anonymous and not revealing any personal information
  • Or from your other interaction with us, for example through your payment history

How We Use Your Personal Information

We use your information only to provide the security products and service you request, such as verification of an alarm and processing payment of monthly service fees.

At MidTenn Alarms, we are obliged to keep your personal information confidential except under the following special circumstances:

  • When Authorized by You – We will disclose your specific personal information to third party if and when authorized by you such as providing your payment history to a third party designated by you or providing an alarm certificate to your insurance company.
  • When Required by Law – Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so. For example, personal information provided to police service regions for registration when required by local municipality by-laws.
  • When Permitted by Law – There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account.

We will not give, sell, rent, or loan any of your Personal Information to any third party (with the exception of third parties performing functions on our behalf who have an obligation to keep your information completely confidential).

How We Safeguard Your Personal Information

In the course of daily operations, MidTenn Alarms and its associates, their employees and outside service suppliers may have access to your personal information for a legitimate business purpose or reason. For example, accessing your personal information to verify you are the account subscriber in an alarm verification process. Each and every one of them is governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.

Our Employees

As a condition of employment, our employees are required to sign a confidentiality agreement binding them to this responsibility which governs their actions during and after their employment with MidTenn Alarms. Unauthorized access to and/or disclosure of client information by an employee of MidTenn Alarms is strictly prohibited. Failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Outside Contractors

We sometimes contract outside organizations to perform specialized services such as data processing and/or installation.  Our trusted service suppliers may at times be responsible for handling some of the information we receive from you. But they are given only access to information necessary to perform those services. In addition, they are prohibited from storing, analyzing or using that information for purposes other than to carry out the service they have been contracted to provide.

On Our Web Site

Our Web server may collect the domain names, but not the email addresses of visitors to our Web site. We use the information to monitor and assist us in improving the contents on our site only.

When you fill out forms to provide us with your personal information such as your name, telephone number, address, or email address to request more information from us, MidTenn Alarms will take all commercially reasonable steps to establish a secure connection with your Web browser. We will treat and safeguard personal information collected on the Web site the same way as if the information is collected through other means.

Whenever our web site contains links to other non-MidTenn Alarms Web site, although we always try to link only to Web sites that share our concern for customer information privacy, we are not responsible for their contents or their privacy practices.

Accessing, Verifying and Amending Your Personal Information

As our customers, you have the right to access information held in your personal files with us. Whenever you want to review or verify your personal information, write to our Privacy Office or send us an email. Please be as specific as possible which personal information you are requesting. We will try to respond to your requests as soon as possible.

We are committed to maintaining the accuracy of your personal information. Please keep us up-to-date on any changes. Should you discover any errors in your review of your personal information, please advise us immediately.

Address:

MidTenn Alarms
P.O. Box 70
Cunningham, TN 37052
931-645-6261
info@midtenncompanies.com

Retention of Your Personal Information

We only keep your personal information for as long as we need it to effectively provide services to you. MidTenn Alarms shall use care when storing or destroying your personal information in order to prevent unauthorized access.

For more information please contact us at 1-931-645-6261

MidTenn Alarms Refund Policy

MidTenn does not offer a refund policy



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